Does Moda Boutique ship Australia wide?
Yes, Moda Boutique ships Australia wide.
How much does delivery cost?
Shipping is included with the rental or purchase of your item.
Can I track the delivery of my garments?
You will receive an email which includes a tracking number once your order has been dispatched.
How do I know the sizing of the garment?
The listing will provide a detailed description of the garments including sizing, fabric, brand and condition.
How far in advance can I reserve a garment?
Bookings can be made for any time in the future.
How do I know if my order has been confirmed?
Once the checkout process is completed, you will immediately receive an email confirmation. If your order was to hire an item, you will receive an additional email confirming the booking with dates.
How do I return my hire item to Moda Boutique?
Moda Boutique will provide you with a reply-paid enveloped. On the last day of your hire period, simply put the garment in the bag and place it in your local yellow Express Australia Post box.
What if the hire return date falls on a weekend or public holiday?
On the last day of your hire period, please put the reply paid envelope in your local postbox...even if Australia's enjoying a day off!
What if I accidentally stain or damage the dress?
We accept returns with normal wear and tear or minor stains such as food, make-up, fake tan or drinks. However, if the damage irreparable, you will be charged the Excess Damage Fee of $150.
What if I can't find the dress in my size?
We are always expanding our designer collection, please email us at firstname.lastname@example.org for more information on if and when we may have your size in stock.
What if the dress doesn't fit?
We do our best to provide as much sizing detail as we can in the dress description. However, we understand that sometimes a dress just doesn't work, please email us at email@example.com as soon as your dress arrives and we can try and attempt to accommodate you.
I need my dress tomorrow, is this possible?
We recommend booking the garment as far in advance as possible. However, if you would like next day delivery the order must be confirmed by 2 pm the day before and within Australia Posts 'Express Post Delivery Network.'
Do I have to be at home when my dress is delivered?
If you are not at home, your delivery may be taken to your local post office. Please write in the 'Delivery Instructions' section of the Checkout Process whether or not you are happy for the delivery to be left near your door.